Healing Back Pain- The Mindbody Prescription Video [VHS]

The book is great, but the customer serivce for the video is TERRIBLE
This is an excellent book which helped me immensely with my various TMS related issues. After reading the book, I decided that maybe I should purchase the lectures from Dr. Sarno that are available on video. I put through my order on line at [..] as advertised at the back of the book. About 30 minutes later, I found a more personalized, updated and thorough program from another doctor who models his practice after Dr. Sarno, and decided to go with his (more expensive, but more interactive) program instead. So I sent through a request for cancellation as well as calling to cancel the order. This was 40 minutes after placing the order. I received no response. A few hours later, I called again to confirm my order would be canceled, and was forced to speak to a VERY rude man named Ken, who verified my order was canceled, and who then sent me the following email (I am posting it word for word): I got your voice mail, however your phone number on the message was cut off. Otherwise we would call you. You credit card processed instantly when you placed your order and the shipment was picked, packed and make ready to ship FedEx today within 15 minutes. I scrambled to get the shipping people on the phone to stop the package from going out, (They are in Chicago, I'm in New York), and they caught your package before it left in an afternoon pick-up. I will refund your credit card for the full amount even though we have to pay credit card processing fees for both the initial charge and it charge back. Please don't do this again! Ken Malloy HBP Customer Service Wow! I hope Dr. Sarno knows how rude his customer service people are. The DVD costs $96 with shipping, and if I want to cancel it for something better, I have every right, especially as no order/return/cancellation conditions are listed at the time of the sale. Unbelievable!